Terms of Service

Effective date: July 26, 2026  ·  Last updated: July 26, 2026

1. Acceptance of these terms

By using this website or calling our assistance line, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use our website or services.

2. Who we are and what we do

AirCallCenter.online ("we", "us", "our") is an independent travel agency providing telephone-based travel assistance. Our services are limited to the following four:

• searching live fares and booking a new flight;
• changing the date or route of an existing ticket;
• cancelling a ticket and explaining the options that result from the cancellation;
• urgent rebooking after a missed flight or missed connection.

We act as an intermediary between you and the airline or supplier. We do not process airline refund claims, compensation claims or baggage claims — those must be filed with the airline directly. We may explain the procedure to you, but we do not submit such claims on your behalf and charge no fee for that explanation.

3. Independence from airlines

4. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract. When you book or change travel for other passengers, you confirm you are authorized to act on their behalf and to share their information with us and with the airline.

5. Advisory fees and payment

• Our service is paid. We charge a service or advisory fee that is separate from the airline's fare, taxes, change fees and penalties.
• The full amount — our fee plus any airline charges — is quoted to you before anything is booked or submitted. Nothing is charged without your explicit verbal or written authorization.
• Fees vary with the complexity and urgency of the request. Quotes are valid only for the duration of the call unless stated otherwise.
• Charges may appear on your statement under our processor's or trading name.

6. Your authorization and accurate information

You are responsible for the accuracy of the information you provide — passenger names as shown on government ID, dates of birth, contact details, routes and dates. Airlines charge for corrections, and some tickets cannot be corrected at all. We are not responsible for costs resulting from information you supplied incorrectly.

7. Airline rules, fares and availability

All bookings are subject to the airline's own contract of carriage, fare rules and conditions. Fares and availability are not guaranteed until a ticket is issued and can change at any time, including during the call. Airline decisions on waivers, refunds, upgrades and rebooking are entirely at the airline's discretion.

8. Changes, cancellations and refunds of our fee

• Airline fares and penalties are refundable only to the extent the airline's own rules allow, and any such refund is issued by the airline directly to you — we neither hold nor process those funds.
• The federal 24-hour cancellation rule does not apply to bookings made through us. US Department of Transportation regulations require airlines to allow a free cancellation within 24 hours of purchase on tickets bought at least seven days before departure. That requirement applies to tickets purchased directly from an airline. It does not extend to tickets purchased through a travel agent or online travel agency, including AirCallCenter.online. Where a fare's own rules permit cancellation, we will process it — but there is no automatic 24-hour window on an agency booking, and our agent will tell you which rules apply to your fare before you pay.
• Our advisory fee covers the professional work performed. Where we have already completed the work (for example, a ticket was issued or a request submitted), the fee is non-refundable.
• If we are unable to complete the service you paid us for, and the failure is on our side, we refund our advisory fee for that request.
• Fee disputes should first be raised with us by phone or email so we can review the case before you contact your card issuer.

9. Travel documents, visas and health requirements

You are solely responsible for holding valid passports, visas, transit permits and any required health documentation. We may share general guidance, but requirements change frequently and are set by governments and carriers. Verify them with the relevant authority before travel.

10. Acceptable use of the website

You agree not to: use automated means to scrape, overload or probe the site; attempt to gain unauthorized access; misrepresent your identity; use the site for unlawful purposes; or reproduce substantial parts of the site without permission.

11. Intellectual property

The AirCallCenter.online name, site design, text and graphics are our property or licensed to us, and are protected by applicable law. Third-party trademarks appearing on the site remain the property of their owners.

12. Disclaimer of warranties

The website and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error-free, that information about fares or airline policies is complete or current, or that any particular outcome (such as a refund or upgrade) will be achieved.

13. Limitation of liability

To the fullest extent permitted by law, AirCallCenter.online and its officers, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, missed connections, denied boarding, schedule changes, cancellations, delays, acts of airlines or third-party suppliers, weather, strikes, government action or force majeure. Our total aggregate liability arising out of or relating to your use of our services is limited to the advisory fee you paid us for the request in question.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these terms, your provision of inaccurate information, or your use of the services in violation of applicable law.

15. Governing law and dispute resolution

These terms are governed by the laws of the United States and of the state in which our operating entity is registered, without regard to conflict-of-law rules. Before starting formal proceedings, you agree to contact us by phone and attempt to resolve the dispute informally for at least 30 days — most issues are settled in a single call.

Nothing in these terms limits any right you may have under the consumer-protection law of your own state, including the right to bring a claim where you live or to contact your state attorney general or the US Department of Transportation.

16. Changes to these terms

We may update these terms at any time. The "Last updated" date reflects the current version. Continued use of the site after an update constitutes acceptance of the revised terms.

17. Contact